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    Shipping, Payments & Refunds

    Shipping

    We ship all orders Expedited with Canada Post, please contact me if you require a different service. We do not automatically send out tracking numbers, please contact us if you would like it.

    Please see Canada Post for shipping times. Please be aware shipping times are extended during Covid 19 due to the large volumes of shipped goods and decreased staff availability at this time.

    We pack our orders using recycled paper and biodegradable starch packing peanuts. Please recycle or reuse the paper and the peanuts can be reused or washed safely down the sink. Please be aware that some of our products are sensitive to heat, cold and humidity. If your climate is experiencing extremes in any of these please let us know so we can do our best to make sure your products arrive in the best possible condition.

    If you live locally to us in Squamish we offer a local pick up option. Our studio is located at 38864 Newport Rd, Squamish and pick up hours are Mondays and Wednesdays 9am –  2.45pm. If you select this option at checkout you will receive an email notification when your order is ready.

    Canada Shipping

    Canada

    • Orders over $100 ship for free
    • Orders under $100 flat fee of $10
    USA Shipping

    United States

    • Orders over $100 ship for free
    • Orders under $100 flat fee of $10 with no tracking or $20 with tracking
    Shipping over the world

    Rest of the world

    • All orders have a flat rate of $40 with no tracking, please contact us if you require tracking

    I do not charge taxes for US or international orders, it is the buyers responsibility to pay any and all the duties or customs charges that apply.

    Please contact me with any questions.

    Payments

    You can pay via credit card or Pay Pal on my website.

    Refunds

    I am confident that you will love your new skincare, however if for any reason you are not happy please contact me within 30 days and I will be happy for you to return the product to me for a full refund (excluding any shipping costs).